Privacy Policy

Here at Syphon, LLC (Syphon), we are 100% committed to protecting our clients' and website visitors’ privacy as they are the backbone of what we do and who we are. Syphon is the data controller for all personal data collected by us. If you have any questions about how we protect your data, please get in touch at support@syphonsound.com.

This privacy policy is issued on behalf of Syphon, LLC, so when we mention 'Syphon', 'we', 'us' or 'our' in this privacy policy, we are referring to Syphon, LLC.

We use your personal information in multiple ways to give you the best experience possible and get your purchases to your front door. This privacy policy aims to give you information on how we collect and process your personal data through your use of our website, including any data you may provide through this website when you purchase a product or service.

Syphon has established and implemented this Privacy Policy to inform visitors of the Site and users of our services how we use and protect the information we collect through the Site and the Services. By visiting the Site or using any of the Services, you consent to Syphon’s collection, use, disclosure, transfer, and storage of information relating to you as set forth in this Privacy Policy.

What Kind of Information Do We Collect?

There are cases where Syphon may ask you for personal information, such as your name, address, date of birth, gender, email address, etc. We do this, for instance, when you register for contests/promotions, respond to communications such as emails, and for services that require registration or subscription. If you would like to be on our mailing list, we will ask you to actively opt-in. We might also collect personal information from you about a third party, for instance, if the website allows you to send an email referring someone to our site or an active promotion, in which case we need to know the name and email address of the recipient. That information will only be used for the specific purpose (delivering the email) and Syphon will not further contact the third party unless the third party contacts us.

We may use 'cookies' to gather information about your visits to our website to enhance your experience. When you visit our website, we may collect so-called 'clickstream' data (server address, domain name, etc.). This information can be combined with information you have provided to us (for instance, by registering), which will enable us to analyze and better customize your visits.

Information You Provide to Syphon

While Syphon does not generally require that you provide us with personally identifiable information to visit and use the Sites, please note that to participate in some activities, such as sweepstakes, contests, and other promotions, chat rooms, we may ask you to provide information that could reasonably be used to contact you or to identify you personally (such as first and last name, email address, mailing address, and telephone number) ("Personal Information"). We may also ask you to provide other information about yourself, such as demographic information (such as gender, geographic region, age, etc.) or certain information about your preferences and interests. If you choose not to provide such Personal Information or other information to us, you may not be able to participate in certain activities we offer. If we combine demographic or other information we collect about you as Personal Information, we may offer opportunities to enter into promotions on our own or together with a third party. Such Promotions may require registration and the disclosure of both Personal Information and non-Personal Information. If a promotion is offered jointly with a third party, as a result of your participation in such promotions, your Personal Information and non-Personal Information may be shared with such third party, which we will disclose to you at the time you provide your information. By entering a promotion, you are agreeing to the official rules that govern that promotion; which may contain specific requirements of you, including but not limited to, allowing the sponsor and/or other third parties connected to the promotion to use your name, voice, and/or likeness in advertising and marketing materials; except where prohibited by law. Therefore, always carefully read the rules of the promotion before entering.

Information Automatically Collected

In addition to any Personal Information or other information that you choose to provide via the Sites, whenever you visit or interact with the Sites, Syphon automatically collects certain information such as your IP address and/or another unique identifier ("Device Identifier") for the computer, mobile device, technology, or other device ("Device") you use to access the Sites and any referring website. (A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers. Our computers identify your Device by its Device Identifier.) Some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the Device used to access the Websites.

In addition, Syphon, as well as certain third-party analytics and other service providers, may use a variety of technologies that automatically or passively collect information about how you use the Sites ("Usage Information"). Usage Information may include, in part, browser type, operating system, the page served, the time at which a page was accessed and/or the time spent on a page, and the preceding pages viewed. Usage Information is generally non-identifying, but if Syphon associates the collected data with you as a specific and identifiable person, we will treat it as Personal Information.

Information About Friends and Family

When you share information and Site links, send or share Syphon promotions and marketing materials, or send products to family and friends and others, Syphon may collect the information you provide about those people such as name, address, email address, and phone number.

Information Shared on a Website or Network Owned and Controlled by a Third Party

Functionality on the Sites may permit interactions between such Sites and a third-party website, such as enabling you to “like” a product or “share” content to third-party websites. If you choose to “like” or “share” content or to otherwise post information from or via the Sites to a third-party website, feature, or application, that information may become public and the third-party website may have access to information about you and your use of the Sites.

You may also choose to participate in a third-party application or feature (such as one of our Facebook applications or a similar application or feature on a third-party website) through which you allow us to collect and share (or the third party to share) information about you, including Personal Information. The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected. In addition, we may receive information about you if other users of a third-party website give us access to their profiles and you are one of their “connections,” or if information about you is otherwise accessible through your “connections” web page, profile page, or similar page on a social networking or other third-party website or interactive service.

Use of Visitors' Information

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current Data Protection Legislation and this privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

To administer a contest, promotion, survey, or other site feature and to provide you with the relevant products or services (for instance, to deliver a prize you may have won in a contest). You may be contacted by phone or email.
To send you information/materials via email or SMS messages about products, offers, and news we think would interest you. This information may relate to products, offers, and news of Syphon and/or its licensees or carefully selected commercial partners. We only send you this if you have opted-in to receive Syphon emails and/or SMS messages. If you no longer want to receive any emails and/or SMS messages from us, or if you want to modify your personal data or have your personal data deleted from our database, we refer you to the 'Opt-out, delete or modify personal information' section below.
To analyze visits to the website and learn about the interests of our visitors in aggregate and also on a personal level to better understand your interests and needs, so we can improve our products and services and deliver the type of content, features, and promotions that you are most interested in.

Information Management

The global and local websites of Syphon and the information collected are managed and controlled by Syphon. The servers that make the global and local websites of Syphon available are located in the USA. If you are located outside the USA, please note that the information you provide will be transferred to the USA, and by submitting the information you authorize this transfer. Syphon has entered into an agreement with a hosting company in the USA to provide sufficient safeguards for the protection of your data. Personal information will be handled in accordance with the California Consumer Privacy Act (CCPA) and this Privacy Policy.

Protection of Visitors' Information

To protect the information you provide to us by visiting our website, we have implemented various security measures. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential.

However, keep in mind that whenever you supply personal information online, there is a risk that third parties may intercept and use that information for their purposes. While Syphon strives to protect its users' personal information and privacy, we cannot guarantee the security of any information you disclose online; therefore, you do so at your own risk.

Children's Privacy

When a child tries to submit his/her registration, he/she will be asked to submit the same kind of information as indicated in the above section 'Information we collect from visitors'. Furthermore, the information provided by the child and gathered (for instance through the use of cookies) during his/her visit may be used as indicated in the above section.

Disclosing Personal Information to Third Parties

Except as described in this policy, we do not sell, trade, or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to website hosting partners and other parties who assist us in designing and operating the website, executing services (for instance, prize fulfillment), or helping us analyze collected data. These parties will only use your data for the purpose of carrying out the work as indicated and will be required to keep the information confidential. We will also release personal data without consent if such is required by law, for security purposes, or to prevent imminent harm.

Links to Third Parties

For your convenience and to improve the usage of the website, we insert links to third parties, for which this privacy policy does not apply. These links take you outside our service and off the Syphon site and are beyond our control. This includes links from partners that may use Syphon's logos as part of a co-branding agreement or sell Syphon products. The sites you can link to have their own separate privacy policy, and although we seek to protect the integrity of our site, Syphon is not responsible and cannot be held liable for the content and activities of these sites. Your visit/access to these sites is therefore entirely at your own risk. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information.

Use of Cookies

A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website, and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember, for instance, your username and password. You can turn off all cookies if you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options, you have to adjust your browser settings (like Google Chrome). There are also software products available that can manage cookies for you. Please be aware, though, that when you set your computer to reject cookies, it can limit the functionality of the website you visit, and it's possible then that you do not have access to some of the features on the website.

Opt-Out, Delete, or Modify Personal Information

You may cancel your registration at any time, and you can choose to opt out of receiving any emails from Syphon. Additionally, you can choose to have all your personal information deleted from our database. If you want to opt out, delete, or modify your personal information, please visit the syphonsound.com registration page. We encourage you to update your personal information if anything changes.

California Consumer Privacy Rights

If you are a California resident, you have the right to receive: (a) information identifying any third party or parties to whom Syphon may have disclosed within the preceding calendar year your personal information for the third party’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain such information free of charge, please write to us at 343 E 4th N, Suite 245, Rexburg, ID, 83440, United States, Attn: Legal Department, or submit your request to support@syphonsound.com. Syphon will respond to these requests within thirty (30) days. Requests that come to Syphon by other means may result in a delayed response.

California Online Privacy Protection Act Notice

Some web browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. How browsers communicate the Do Not Track signal has not yet been established. For this reason, our Websites do not currently interpret, respond to, or alter their practices when they receive Do Not Track signals. Please note that third parties may collect personal information about your online activities over time and across different websites when you visit our website or other online websites and services. To find out more about "Do Not Track," click here.

California "Do Not Sell My Information" Notice

This section applies to California residents. It describes how Syphon collects, uses, and shares personal information of California residents, and their rights with respect to their personal information, as defined under the California Consumer Privacy Act of 2018 (“CCPA”).

California Residents Privacy Rights

If you are a California resident, you may ask businesses to disclose what personal information they have collected about you and what they do with that information. You are also allowed to request that they delete or not sell your personal information. You also have the right to be notified, before their collection of the types of personal information they are collecting and what they do with that information. Generally, businesses cannot discriminate against you for exercising your rights under the California Consumer Privacy Act (CCPA). Businesses cannot make you waive these rights, and any contract provision that says you waive these rights is unenforceable.

As a California resident, you have the following rights in connection with your personal information (collectively, “Privacy Rights”):

Access/Portability: You have the right to request and receive a copy of your personal information Syphon has collected, used, disclosed, and sold within the previous 12 months. You can also view and manage most of your personal information by logging into your Syphon account.
Deletion: You have the right to request the deletion of your personal information Syphon collects and maintains. Deleting your personal information is irreversible and means that you will no longer have an account with Syphon. By submitting a deletion request, you will be deleting your entire account, including your order history. You will need to sign up again with Syphon.
Opt-Out: You have the right to opt out of the sale of your personal information. Syphon does not sell any of your personal information to third parties for profit. Like most online businesses, Syphon shares some information with contracted third parties to provide better services and advertising to you. California law may classify our limited sharing with these contracted third parties as a “sale” of personal information, and Syphon does afford you the option to opt-out of sharing this information. You also have the ability to restrict the use of cookies and advertising IDs:

Syphon uses Google Ads and Google Analytics to serve and measure advertising. Please follow these links here and here to opt out of any personalized ads and cookies.

Syphon also uses Facebook and Instagram to help serve advertising. Please go here to control Facebook’s and Instagram’s use of cookies.

You may also find more information on our use of cookies and how to manage them in the sections titled “Use of Cookies” and “Opt-Out, Delete, or Modify Personal Information” above.

You can use your browser’s settings to clear, delete, or prevent cookies. Syphon cannot control cookies that you have stored on your browser and recommends deleting all current cookies. Instructions for how to do this on different types of browsers can be found here.

Exceptions to Deletion Request

There are some exceptions to a deletion request. Common reasons why businesses may refuse to delete your personal information include:

The business cannot verify your request.
The request is manifestly unfounded or excessive, or the business has already provided personal information to you more than twice in a 12-month period.
Disclosure would restrict the business’s ability to comply with legal obligations, exercise legal claims or rights, or defend legal claims.

Also, please be aware that after submitting an Opt-Out request, you may still continue to see advertisements regarding our company online or through third parties. If you continue to visit or use the Site, you may also come across our ads. You will no longer receive personalized advertisements, but you may still see generic, non-personalized advertisements.

Non-Discrimination: You have the right to exercise any of your Privacy Rights free from discriminatory practices prohibited by California law.

How to Exercise Your Privacy Rights

To submit a privacy-related request, please write to us at Syphon, 343 E 4th N, Suite 245, Rexburg, ID, 83440, United States, Attn: Legal Department, or submit your request to support@syphonsound.com.

Please allow up to 30 days for Syphon to complete your request. Please note, these Privacy Rights are subject to exceptions, and in certain cases, Syphon may decline your request (see Exceptions to Deletion Request) as permitted by law or, if applicable, extend your request another 30 days. However, if this is necessary, we will notify you of this extension in time.

Changes to the Policy

The terms of this Privacy Policy will govern the use of any information collected while it is in place. Syphon reserves the right to change this Privacy Policy at any time, without prior notice to you, and any changes will become effective immediately upon posting. Your continued use of the Sites after posting of any changes to this Privacy Policy will constitute acceptance of, and agreement to be bound by, those changes. So, please review this Privacy Policy periodically.

How You Can Contact Us

If you have any questions or comments relating to our website and/or the privacy policy, please contact us or write to us at:

Syphon343 E 4th N, Suite 245Rexburg, ID, 83440United StatesAttn: Legal Department

or submit your request to support@syphonsound.com.

Inquiry, Complaint, and Dispute Process

If you have any questions or concerns about this Privacy Policy or if you would like to make a complaint about a possible breach of local privacy laws, please contact us at support@syphonsound.com.

All such communications are examined, and replies are issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you contact Syphon, we will endeavor to provide you with information about relevant complaint resources that may be applicable to your circumstances.

Company Communications

From time to time, Syphon may participate in marketing initiatives that include websites "powered by" another company on behalf of Syphon. As part of these initiatives, certain Syphon services and marketing communications may be delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both Syphon and the other companies participating in these initiatives. For example, you may receive marketing communications from Syphon and other companies or have the opportunity to register online for products or services, such as software or apps from multiple companies. If you choose to provide personal information only to Syphon, Syphon will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies, which may differ from this Privacy Policy.

By using the Syphon website, you signify that you agree to the terms of this Privacy Policy. If you do not agree with the terms of our Privacy Policy, please do not provide us with personal information and leave this website.

Online Policy

This Privacy Policy does not extend to anything that is inherent in the operation of the Internet and therefore beyond Syphon's control, and is not to be applied in any manner contrary to applicable law or governmental regulation. This online privacy policy only applies to information collected through our website and not to information collected offline.